I was informed that users were having issues with viewing 3D PDFs when using the web browser Chrome. The message “Enable 3D Content” was displayed, and the 3D PDF was not loaded. The reason for this was Chrome uses it’s own reader for PDF documents which does not support 3D models.
The solution was to force the 3D PDFs to download when the link was clicked. This does add a couple of clicks for the other browsers, but the benefit of all users being able to view the 3D PDFs outweighs that.
Adam, GCT Website Developer